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    1. Sharples Environmental Services CC (“the CC”) is committed to respecting Interested and Affected Parties (I&AP) privacy and committed to protecting all personal data as required in terms of the Protection of Personal Information Act 4 of 2013.

    2. This policy, together with any terms and conditions as published on the CC’s website, set out the privacy practices for the CC.

    3. This policy sets out how personal data collected about I&APs via their interactions with the CC’s online content, such as contact forms and tools, and/or provided directly by a I&AP, is processed.

    4. I&APs will be made aware of the importance of this policy with the purpose to understand why data is being collected and what the CC does with that data because by accessing, browsing or otherwise using the CC’s website, an I&AP is confirming that he/she has read, understood and agrees to the terms of this Privacy Policy, and therefore, agrees to the collection and use of his/her data in accordance with this statement, until further notice or update of his/her preferences.

    5. The CC’s website and services may contain links to other independent websites which sites may ask a I&APs to provide information to them. Such requests and information provided is not under the CC’s control, and the CC is by no means responsible for the privacy practices of those other sites. I&APS are encouraged to be aware when leaving the CC’s website to read the privacy statement of each and every website that he/she may enter thereafter.

    6. This policy may be amended from time to time by updating the website or other documents.


    The following types of information is collected from I&APs:

    1. When accessing the CC’s website and/or using any of the services that the CC renders or any other third parties who host, maintain or support such delivery of services, may collect personal and technical information about such I&APs.

    2. The personal information collected from a I&AP may typically include the following:

      1. Full name and contact details (including date of birth, contact number, email and postal address).

      2. Any phone number or email used to get in touch with the CC.

      3. Information relating to a I&AP identity, residential address and such other information as may be required by prescriptive legislation.

      4. Details about the I&AP areas of interest to enable the CC to send the I&AP notices and information about various processes.

    3. Technical information that may be collected anonymously and will include the usage information about visits to the CC’s website

      1. Device operating system and platform.

      2. Device location data (if function is not disabled on the I&AP’s device).

      3. Browser and plugin types and versions.

      4. Login usernames.

      5. Time zone settings.

      6. Pages and/or people/information viewed and/or searched for.

      7. Time spent on certain pages and page interaction information

      8. Page response times

      9. Download errors

    4. Communication history between a I&Aps and the CC, including a record of the email, telephone and postal correspondence created when a I&AP contacts the CC.

    1. The CC will only process an I&AP information in pursuance of a legitimate interest.

    2. The legal grounds under data protection legislation for processing a I&AP personal data are contained in the Protection of Personal Information Act 4 of 2013 and are as follows:

      1. The I&AP has given his/her consent to the CC to the processing of his/her personal data for one or more specific purposes, namely:

        1. where the I&AP has given his/her consent to receive electronic communication by the CC; and/or

        2. to process a I&AP Special Personal Information.

      2. It is necessary for the purposes of the CC’s legitimate interests, except where its interests are overridden by the interests, rights or freedoms of affected individuals (such as the I&APs). To determine this, the CC shall consider a number of factors, such as what the I&AP was told at the time he/she provided his/her data, what the I&APs expectations are about the processing of the data, the nature of the data and the impact of the processing on the I&AP. The CC’s legitimate interests include processing necessary to improve and to promote its services and to better understand its I&APs interests and to administer the technical aspects of the CC’s services;

      3. Where needed to comply with a legal obligation;

      4. Where needed to protect a I&AP’s interests; and/or

      5. Where it is needed in the public interest or for official purposes.


    1. The CC will hold and use personal information about I&APs in the following ways:

      1. To fulfil its contractual and constitutional obligations to I&APs;

      2. To share an I&APs information with others where necessary to fulfil the CC’s services for the I&AP or where acting as agent for a third party on behalf of an I≈

      3. To comply with its statutory and regulatory obligations, including verifying an I&APs identity;

      4. To communicate with a I&AP during the course of providing its services including enquiries and requests;

      5. To track the I&APs use of the CC’s service, including the I&AP’s navigation of the CC’s website in order to improve the website performance and user experience;


I&APs’ personal data will be retained for as long as they remain an I&AP unless the CC is under regulatory or statutory duties to hold a I&AP’s data for a longer period.


    1. The CC may pass a I&APs details to the following entities:

      1. persons who carry out certain activities on behalf of the CC as part of the CC providing its services to I&Aps in terms of its constitution;

      2. cloud computing host providers;

      3. technical support service providers;

      4. Environmental Authorities;

      5. business partners; and

      6. sub-contractors.

    2. The CC will also pass a I&APs details where necessary to professional third party service providers.

    3. The CC will also disclose certain personal information to third parties if the CC is under a duty to disclose or share an I&AP’s personal data in order to comply with any legal or regulatory obligation, or to protect the rights, property, or safety of the CC and all or any of its I&APs.


    1. The CC is committed to ensuring that all I&APs information is secure. I&Aps data is held on secure servers with necessary technological and operation measures put in place to safeguard it from unauthorised access, as far as can reasonably be required for purposes of transacting with the CC. Where possible any identifiable information will be encrypted or minimised.

    2. All information collected via the CC’s website is stored and encrypted on secure servers. The CC is continuously auditing its website’s performance and security, to prevent any risk to the website’s security and data collection. If a I&AP has any reason to believe that the CC’s website is not performing at its best in securing I&AP data, it is expected of the I&AP to immediately report this to the Director of the CC or the Information Officer of the CC.


If a I&AP has been given a username and password which enables him/her to access certain parts of the I&AP’s data on the CC’s systems, such I&AP is responsible for keeping it confidential and not share such with anyone.


    1. The data collected by the CC from I&APs may be stored and processed by staff who work for the CC or for one of its suppliers. Such staff may be engaged in the fulfilment of the contract and/or services to the I&AP. The CC has taken all the necessary steps to ensure that all I&AP data is treated by them securely and in accordance with this policy.

    2. The CC undertakes business and website audits which enable it to further develop its strict procedures and security features to prevent unauthorised access.


    1. I&APs have a right to request a copy of the personal information held by the CC about them.

    2. I&APs also have the right to request that information the CC holds about them, which may be incorrect, or which has been changed since first supplied to the CC, be updated or removed. These requests are free of charge and can be sent to the Information Officer of the CC.


    1. A I&AP may at any time ask the CC to delete or remove personal data where there is no good reason for the CC to keep or continuing to process it. The I&AP also has the right to ask the CC to delete or remove his/her personal data where the I&AP has successfully exercised his/her right to object to processing, where the I&AP has withdrawn consent for the CC to process it, where the CC may have processed the I&AP’s information unlawfully or where the CC is required to erase the I&AP’s personal data to comply with a provision in law.

    2. The CC may not always be able to comply with a I&AP’s request to delete personal data if specific legal responsibilities or requirements prohibits the CC from doing so. This will however be communicated to the I&AP at the time of his/her request, if applicable.


    1. A I&AP has the right at any time to withdraw any consent given to the CC to process his/her personal information.

    2. Withdrawal by a I&AP of his/her consent will not affect the lawfulness of any processing of his/her personal data carried out by the CC before the withdrawal of his/her consent.

    3. Any I&AP who wishes to withdraw his/her consent or changes his/her consent preferences at any time may do so by contacting the CC’s Information Officer.


    1. A I&AP may ask the CC to suspend the way in which his/her information is being used, or object to the CC processing his/her data where the CC is relying on a legitimate interest ground (or those of a third party) and the I&AP is of the opinion that it impacts on his/her fundamental right to privacy. If a I&AP objects, the CC may demonstrate that there are compelling legitimate grounds to process the I&AP’s information which override the I&AP’s rights and freedoms.

    2. Should a I&AP wish to restrict or stop the CC from processing his/her data, this may impact on the ability of the CC to provide its services to its I&APs. Depending on the extent of the I&AP’s request, the CC may be unable to continue providing the I&AP with its service.

    3. Queries or concerns about the way in which personal data is being used by the CC, must be referred to the CC’s Information Officer.


In the event that the CC processes the I&AP’s data by automated means where the I&AP has either provided the CC with consent to use his/her information or where the CC used the information to perform a duty in compliance with the provisions of its constitution, the I&AP has the right to request that the CC send to him/her or to another organisation, a copy of the personal data held by the CC about him/her, for example when the I&AP is dealing with a different service provider. Any request to move, copy, or transfer the I&AP’s information must be in writing and addressed to the Information Officer.


    1. Should a I&AP wish to raise a complaint on how the CC has handled or dealt with his/her personal data, such I&AP can contact the Information Officer.

    2. If the I&AP is not satisfied with the CC’s response or believe that his/her personal data is not processed in accordance with the law, he/she can address a complaint to the Information Regulator on: tel +27 (0) 10 023 5207; or on